Terms and Conditions

Wells Johnson Company Terms and Return Policy

Terms and Return Policy Overview

Terms are Net 30 Days, subject to the approval of the Wells Johnson Credit Department.
Wells Johnson reserves the right to require payment in advance, C.O.D., or otherwise modify credit terms based on the payment history of the buyer. All international orders require pre-payment. All prices are exclusive of present or future sales, revenue or excise tax, import duty, or other applicable taxes. Buyer shall pay such taxes unless buyer provides a proper exemption certificate.

Delivery shall be FOB, Tucson, Arizona, USA, and buyer shall bear all shipping, insurance, and related transportation charges. All stipulated delivery or shipment dates are estimates only. Shipments are normally made via FedEx unless otherwise specified by the buyer. Freight charges are prepaid and added to the invoice, and we are unable to use customer’s billing account number.
There is a $50 minimum order. All orders under $50 will be charged a $10 processing fee.
All claims must be made within 5 days of receipt of material. No return will be accepted without a prior Return Authorization Number (RA#). Call Customer Service (800-528-1597) prior to returning any product.
Wells Johnson reserves the right to refuse unauthorized shipments. Shipments will be returned at customer’s expense. All returns will receive a credit on the account, no credit card refunds.
All returns are subject to a Restocking Fee as follows:
• 20% for items returned within 30 days
• 30% for items returned within 60 days
• No Credit after 60 days
• All Custom Items Including Cannulas Are Non-Refundable
All cannulas and related instruments being returned for repair must include a signed statement that the item is being returned STERILE.
Products not meeting this requirement will be returned to the customer at the customer’s expense. Note the RA# on the outside of the package.
Buyer is liable for all collection costs incurred on unpaid, past-due invoices.
A service charge of 1.5% per month will be charged on all outstanding, past-due balances.

Prices Are Subject to Change Without Notice

Wells Johnson equipment is guaranteed, from date of invoice, against defective material and workmanship as follows:
Cannulas – Lifetime
General Aspirator – 1 Year
Hercules™, Whisperator™, Infiltration Pump – 5 Years
All other products – 1 Year
Custom items are non-returnable
Warranties and Shipments: FOB – Tucson, Arizona
Legal Jurisdiction: Arizona